Product Issues and Dispute Resolution – Mare SRL Unipersonale
If your order arrives damaged, with missing items, or not as described, please contact us within 48 hours of receiving the parcel by emailing info@gadstorm.com.
You will receive an automatic confirmation. Kindly reply to that email with clear photos of the parcel, including:
The external packaging
The shipping label
The items received, highlighting any visible damage or discrepancies
We treat these reports with priority and aim to resolve issues as quickly and efficiently as possible. Thank you for your cooperation and understanding.
If your product is malfunctioning or not operating correctly even after following the user instructions, please contact us at info@gadstorm.com.
After receiving our auto-response, reply with:
A photo or video clearly showing the issue (e.g., device not turning on, not charging, or not performing as expected)
If you are unable to provide visual documentation, we may request that the product be returned for inspection.
⚠️ Important:
Return shipping costs are the customer’s responsibility
Cash-on-delivery (COD) returns are not accepted
If you are not satisfied with the outcome of your claim, or if an agreement cannot be reached, you have the right to escalate the matter through the European Online Dispute Resolution (ODR) platform:
👉 https://ec.europa.eu/consumers/odr
Please note: Only requests that follow the procedures outlined above will be considered for further resolution.
For more information on your rights and responsibilities, we recommend reviewing our:
[Terms and Conditions]
[Cookie Policy]
These documents are always accessible in the footer section of any page on gadstorm.com.